FAQ’s

Opening Times:

We are open at 4 The Royal Exchange, Monday to Friday from 10 am to 7 pm. Saturdays 10 am to 4 pm. We exhibit at fairs annually around the UK and abroad, so our shop may be closed at times. We encourage customers to contact us to schedule an appointment through our Contact Us page or by calling Saul at 07900067548.

How can I pay?

Customers can pay in-store via bank transfer, credit card, Apple Pay, debit card or cash. Our customers often prefer to contact us to receive a secure payment link or receive details to do a bank transfer, as well as pay in store.

Returns & Exchanges

As a small business, we do not offer refunds as all our items are one-off pieces and are often sized after purchase, which is complimentary with purchase. We always offer our customers the option of an exchange and the chance to find the perfect piece.

How long does delivery take?

Greenstein & Co. offers standard 3-5 days Post Office or DHL shipping to the UK, Europe or Worldwide. We will receive a quote from the delivery company and update you on the delivery time. If possible, we usually pay for next-day delivery and contact you the day before we send it. All delivery costs are included with the purchase unless otherwise stated before purchase..

 

Do you provide insurance?

All our items are insured with postal insurance, but no insurance is automatically applied afterwards. We use jewellery insurance specialists Wilson Smith Group London WSG for our cover, having been in the trade for many years.

Alterations, Cleaning And Repairs

We can obtain a quote for jewellery amendments, cleaning, and repairs for heirlooms and cherished jewellery from our experienced goldsmith and jewellery repairer. In addition, we can offer services for all luxury watch brands like Rolex, Omega, Cartier etc. Please contact us to discuss your needs.

Do you provide an expert witness service?

Yes, Saul Greenstein is a registered expert witness for jewellery enquiries. Please get in touch with him via contact us.

Evaluation for Insurance

At Greenstein & Co., all our pieces come with a valuation for insurance. If you would like other pieces in your collection valued, we can undertake this for you for a fee of £120+VAT per item, or 1.5% of the item’s value, whichever is higher.